[otrs] Ticket updates to groups

hi there, We're trying to find a clean way of keeping people in a group updated on tickets globally. The basic scenario is : We have a support department with a number of staff. as a support ticket comes in all in the group should get the message about a new ticket, however we need to send updates to the ticket to all in the group as well for. My initial investigations pointed at the Watcher function, but this requires you to subscribe. We are looking for a solution that will automatically send all ticker information to all users in a group without subscribing or unsubscribing. does anybody have an ideas ? Henti