Go to Admin and then to Responses &lt;&gt; Queue to tie responses to queues. Also the empty message has to be tied to a queue in order to use it.<br><br>KR<br clear="all">--<br>Michiel Beijen<br>Software Consultant<br>+31 6 - 457 42 418<br>
Bee Free IT + <a href="http://beefreeit.nl">http://beefreeit.nl</a><br>
<br><br><div class="gmail_quote">On Tue, May 19, 2009 at 14:11, Nicola <span dir="ltr">&lt;<a href="mailto:nico.pavan@gmail.com">nico.pavan@gmail.com</a>&gt;</span> wrote:<br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
Hi to all.<br>
<br>
I&#39;ve installed OTRS 2.3.4 on Suse linux 10.<br>
All is working but I have a problem.<br>
<br>
I can reply only to tickey in the RAW queue.<br>
If message are moved to another queue there is no link for compose the<br>
empty message.<br>
<br>
Message from the RAW queue are sent correctly to user that generate the ticket.<br>
<br>
Is happened to anyone?<br>
<br>
Thanks<br>
Nicola<br>
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