Re: [otrs] Problem with generic agent

Rudi Kramer schrieb:

Good Morning

I had problem with the generic agent a while ago using OTRS 1.2.3, now with OTRS 1.3.2 and the web interface for the generic agent I'm having the same problem.

I have a email with the subject of Blocked delivery of your email to email@domain.co.za mailto:email@domain.co.za

Now I want the generic agent to move all emails from the specified queue with the subject of Blocked delivery of your email to a different queue. This does not work except if I add in the exact whole subject. Is there a wild card I can use in the generic agent?

^Blocked delivery of your email.* ^ - start of Subject . - any character * - repeatedly hth, Robert Kehl