Hi Muhammad,
There's something like it in SysConfig -> Ticket -> Core::Ticket -> Ticket::DefineEmailFrom.
Lars
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Muhammad El-Sergani
Sent: Monday, May 23, 2011 4:01 PM
To: OTRS
Subject: [otrs] "Email sent on behalf of"
Hello all,
Is it possible to make OTRS place in the FROM header "<AGENT_NAME> on behalf of ABC Company"? And make that <AGENT_NAME> be the actual sending agent?
Thanks and Best Regards,
Muhammad El-Sergani.
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