[otrs] post message from agent interface

27 Aug 2003

      Hi:
  I read something on the documentation about:
    # AgentCanBeCustomer
    # (use this if an agent can also be a customer via the agent interface)
    $Self->{AgentCanBeCustomer} = 1;

But i can´t make it works. Is there any link on the agent interface to post
a new ticket other than phone message or the agent need to login using the
client interface?
I prefer if the link to create the new ticket were on the agent interface,
but i can´t make it work. Maybe a link to AgentCompose.pm is missing.

Jorge

[otrs] post message from agent interface

Jorge Becerra