Re: [Fwd: Re: [otrs] subqueue filter]

20 Apr 2004


      ...
didn't notice anyone answer this.  anyone got any ideas why this doesn't
work.  thanks again.
-----Forwarded Message-----
From: Damian Fuentes 
To: User questions and discussions about OTRS. 
Subject: Re: [otrs] subqueue filter
Date: Fri, 16 Apr 2004 11:28:05 -0700
Unfortunately, that seemed to not work.  Here is the following section
in my default.pm (i have other filters in that file that do work for
some main queues ie evthost)
$Self->{'PostMaster::PreFilterModule'}->{'17-MatchSubjectHost'} = {
        Module => 'Kernel::System::PostMaster::Filter::Match',
        Match => {
            Subject => 'Form: Host.*Address Book',
        },
Maybe your regex is wrong, could you send us an 
example of some subjects which should be matched 
with this regex to see if it is ok?
...
Set => {
            'X-OTRS-Queue' => 'evthost::Address Book',
        },
    };
Could the regular expression be wrong.  It seems pretty basic.
On Fri, 2004-04-16 at 00:20, Martin Edenhofer wrote:
...
Hi Damian,
 On Thu, Apr 15, 2004 at 05:33:27PM -0700, Damian Fuentes wrote:
...
I have filters setup in default.pm using the match.pm modules.  How do I
filter to a subqueue?  When i put:
Set => {
            'X-OTRS-Queue' => 'Address Book',
        },
if a main queue is 'Host' and a subqueue under that is 'Address Book',
what would i put as the queue in the filter above?  Is it formatted
'queue:subqueue' or 'queue/subqueue', or does it not support that yet?
 The format is "Queue::SubQueue::SubSubQueue".
 In your case:
     Set => {
         'X-OTRS-Queue' => 'Host::Address Book',
     },
--
Damian Fuentes
Associate Systems Administrator
Evite.com
   Martin Edenhofer
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Re: [Fwd: Re: [otrs] subqueue filter]

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