Hi Yuan,
Looks like you're missing some modules. Run bin/otrs.CheckModules.pl and install them. My guess is IO::Socket::SSL and Net::IMAP::Simple::SSL
Lars
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Yuan Yudistira
Sent: Tuesday, December 14, 2010 12:32 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Error Fetch Email
I check, that Drop down type is only available POP3
There is no POP3S
how to add POP3S?
Yuan
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On Tue, Dec 14, 2010 at 6:25 PM, Lars Jørgensen mailto:ITLJ@gyldendal.dk> wrote:
Hi Yuan,
Admin -> Postmaster Mail Account -> Select your account -> Under "Type" select "POP3S". That final "S" means SSL.
Other than that, look at the logs on your pop3 server to see if you can identify the problem there.
Lars
From: otrs-bounces@otrs.orgmailto:otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.orgmailto:otrs-bounces@otrs.org] On Behalf Of Yuan Yudistira
Sent: Tuesday, December 14, 2010 10:55 AM
To: otrs@otrs.orgmailto:otrs@otrs.org
Subject: [otrs] Error Fetch Email
* Edit posthttp://forums.otrs.org/posting.php?mode=edit&f=81&p=28000
* Delete posthttp://forums.otrs.org/posting.php?mode=delete&f=81&p=28000
* Report this posthttp://forums.otrs.org/report.php?f=81&p=28000
* Reply with quotehttp://forums.otrs.org/posting.php?mode=quote&f=81&p=28000
Error Fetch Emailhttp://forums.otrs.org/viewtopic.php?f=81&t=7113#p28000
[cid:image001.jpg@01CB9B8C.319053A0]http://forums.otrs.org/viewtopic.php?p=28000#p28000by yuanyudistirahttp://forums.otrs.org/memberlist.php?mode=viewprofile&u=5372 » 14 Dec 2010, 16:35
Hi
Finally I got otrs installed successfully.
But I get error from cron :
http://forums.otrs.org/viewtopic.php?f=81&t=7113
ERROR: OTRS-PostMasterMailbox.pl-10 Perl: 5.10.0 OS: linux Time: Tue Dec 14 16:20:02 2010
Message: POP3: Auth for user support/mail2.investor.co.idhttp://mail2.investor.co.id failed!
Traceback (6240):
Module: Kernel::System::MailAccount:OP3::Fetch (v1.8) Line: 128
Module: Kernel::System::MailAccount::MailAccountFetch (v1.16) Line: 386
Module: main::Fetch (v1.3) Line: 180
Module: /opt/otrs/bin/otrs.PostMasterMailbox.plhttp://otrs.PostMasterMailbox.pl (v1.3) Line: 93
I am very sure that I put username and password correctly.
I test check email using default webmail, it works, why otrs failed to fetch email?
what other settings should I check?
My POP3 email require SSL with port no. 995
is this problems? OTRS check pop3 using 110? where to check and change it?
Yuan
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