I'm sorry. I missed something about that it's the customer''s email address sending the entry? How does a customer send from a group email address?On Tue, Sep 4, 2012 at 9:38 AM, Carlos Ribas <carlos@ansp.br> wrote:
Hello Gerald,Well, I created a new "Auto Responses <-> Queues" with auto reply type. I suppose the customers that created new tickets should receive an answer, regardless of the email address registered in the customer account (single or group). It should work, dont you think?Regards,-------------------------------Carlos Eduardo Ribas
2012/9/4 Gerald Young <crythias@gmail.com>You are dispatching by To: instead of Queue (Admin, PostMaster Mail Accounts)A Queue has a single System Address.That Queue has the autoreply, and the "default" Queue (in SysConfig, "Raw"?) does not.
On Tue, Sep 4, 2012 at 8:11 AM, Carlos Ribas <carlos@ansp.br> wrote:---------------------------------------------------------------------Hello all,I set up my system to automatically respond to the customer when a new ticket is created. It works if the customer uses its own email (eg customer@company.com), but it does not work using a group of email (eg noc@company.com or support@company.com).I canīt understand what happens. Anybody knows why I canīt use group of email?Best regards,-------------------------------Carlos Eduardo Ribas
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