Re: [otrs] Hello and first question

3 Jul 2009

      Hi there,

If you want to get rid of elements of the interface, you can take them off
from
/opt/otrs/Kernel/Output/HTML/Standard
I guess the one you want to modify is AgentTicketEmail.dtl

It would be nice to know how it goes, please let us know.

Greetings,

Leonardo Certuche

On Fri, Jul 3, 2009 at 9:05 AM, Santiago R. Lunar M. <
santiago.lunar.m@gmail.com> wrote:
...
Thanks Leonardo, it was very useful to me; worked perfectly! Already
made my modifications. One more question: where can i modify the fields
that appears when replying a mail? I dont need the fields "Client ID",
"Pending Date" and "Time Units" so i want to delete them.
...
El jue, 02-07-2009 a las 15:54 -0500, Leonardo Certuche escribió:
Hi there,
To disable phone-ticket button, just uncheck the
Frontend::Module###AgentTicketPhone
entry at
Ticket -> Frontend::Agent::ModuleRegistration
To find it go to /otrs/index.pl?Action=AdminSysConfig and do a search
for phone and then click on Frontend::Agent::ModuleRegistration
greetings,
Leonardo Certuche
Medellín, Colombia
On Thu, Jul 2, 2009 at 3:38 PM, Santiago R. Lunar M.
 wrote:
        Hi, my name is Santiago Lunar and new using OTRS, i'm from
        Venezuela and
        work with Debian GNU/Linux since 2003; i think OTRS is a great
        Trouble
        Ticket system; i work as a server administrator in my country
        and I've
        already configured my OTRS but have a doubt and hope you guys
        could give
        me a hand.
The thing is that i want to delete some items from the main
        toolbar
        because i don't want the users to use some of that features
        like i.e
        Phone-Ticket. What should i modify for making this items
        disappear?
        Please let me know what kind of info do you need. I'll give
        you all the
        info you need.
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