Hi Gerald Young,

 

Thank You.

I am sorry to reply so late, but I tried to insert to ticket.pm for this line, but does not work.

 

Where I have to insert:

sub TicketAccountedTimeGet  section or  =item TicketAccountTime()section or  sub TicketAccountTime section or other section?

 

Thank You

Krisztian

 

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Gerald Young
Sent: Tuesday, November 15, 2011 2:48 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Event Notification Timeunits

 

This might be nasty, 
I think you should be able to add this in System/Ticket.pm

 

    $Ticket{TicketAccountedTime} = $Self->TicketAccountedTimeGet(TicketID => $Ticket{TicketID});

 

before

    # cleanup time stamps (some databases are using e. g. 2008-02-25 22:03:00.000000

 

and then you'll be able to use <OTRS_TICKET_TicketAccountedTime> as an entry. Note that this now adds sql overhead (a tiny(?) bit) but ...

 

 

2011/11/10 Márton Krisztián <marton.krisztian@office.mta.hu>

Hi

 

I would like to make a new Event Notification to customer with Timeunits value.
I tried the following ways, but none succeeded:

<OTRS_TICKET_Accountedtime>

<OTRS_TICKET_Timeunits>

<OTRS_TICKET_Accountedtime>

<OTRS_TICKET_NeedAccountedTime>

 

anyone has ideas?

 

Thank You

Krisztian

 


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