I realized whqat happened: I created a mail response, but never sent it (because I lost connection). When I created the response, the ticket became locked.

2010/2/17 Ralf Hildebrandt <Ralf.Hildebrandt@charite.de>
* Michiel Beijen <michiel.beijen@otrs.com>:
> Do you by any chance mean that the ticket is 'Locked'? If a ticket is
> locked it does not show up in the Queue View, but you'd find an icon
> for "Locked Tickets" in the upper right hand corner of the interface.
> It should be right there.

Yes, but just creating it shouldn't necessarily mean that it should be
locked by him.

I often generate tickets just to assign them to somebody else.
--
Ralf Hildebrandt
 Geschäftsbereich IT | Abteilung Netzwerk
 Charité - Universitätsmedizin Berlin
 Campus Benjamin Franklin
 Hindenburgdamm 30 | D-12203 Berlin
 Tel. +49 30 450 570 155 | Fax: +49 30 450 570 962
 ralf.hildebrandt@charite.de | http://www.charite.de

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