Hi Gurus,
We are configuring OTRS in our company. We
needs help. How we can set up de type of ticket. Ex:
New Ticket -> Printer Problem …
How can we configure Printer Problem in the
frontend that open the tickets…How our users can select the “Printer Problem”
in the ticket ?
We are reading about Service / SLA …..and
we know that have a TYPE do Ticket….but this is appropriate to incident,
problem, change….
We can tried to set up Services <->
Customers….but no success.
I thing we have any permission problem....
Regards.,
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Leonardo
Matarazzo |
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Infraestrutura
TI |
