On 15.01.2010, at 18:24, Garren McKelvey wrote:
Greetings oh gurus of great knowledge,
back to you ;-)
I’m hoping to change a few ticket names. I’d like to call From, Service, and SLA something completely different. Is there a way to change their names?
In the directory /opt/otrs/Kernel/Language/ is a file that is called xx_Custom.pm. You just need to rename to en_Custom.pm, or whatever your language is that you want to modify (this new file won't be overwritten by an update then), and translate the english default values to your needs.