Hi Nils, I did check the escalation_response_time and escalation_solution_time tables, they're there. When I run those commands in MySQL again, I get an "ERROR 1060: Duplicate column name 'escalation_response_time'" and the same for escalation_solution_time. I did restart the processes as needed: service httpd restart service mysqld restart service otrs start Any other suggestions? -Jeff Nils Breunese (Lemonbit) wrote:
Jeff Shepherd wrote:
I decided to upgrade our OTRS installation on Fedora 3 from 2.2.1 to 2.2.2. After downloading the RPM, then running:
rpm -U otrs-2.2.2-01.i386.rpm
I ran the MySQL update script that you're supposed to run:
cat DBUpdate-to-2.2.2.sql | mysql -f -u root otrs
However, when I run that, I get:
[root@calltrkr scripts]# cat DBUpdate-to-2.2.2.sql | mysql -f -u root otrs ERROR 1060 at line 13: Duplicate column name 'first_response_time' ERROR 1060 at line 14: Duplicate column name 'solution_time'
Those errors should be no problem.
Do you have escalation_response_time and escalation_solution_time columns in your ticket table? If not, you might want to add them (from http://bugs.otrs.org/show_bug.cgi?id=2020 which was linked in the official 2.2.2 announcement (http://lists.otrs.org/pipermail/announce/2007/000076.html)):
ALTER TABLE ticket ADD escalation_response_time INTEGER; ALTER TABLE ticket ADD escalation_solution_time INTEGER;
[root@calltrkr scripts]#
Now, when I try to login to OTRS, I get:
Software error: Can't use an undefined value as a HASH reference at /opt/otrs//Kernel/System/Ticket/Article.pm line 1409. For help, please send mail to the webmaster, giving this error message and the time and date of the error.
Isn't this what the update script is supposed to fix?
Our ticket system is now down, any ideas?
Did you restart otrs and httpd? ('service otrs restart' and 'service httpd restart')
The upgrade went ok on our systems (CentOS 4).
Nils Breunese ------------------------------------------------------------------------
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