It is a tool which you can use to see situation, statistics about tickets, establish SLA's, etc. Read the documentation on tokaware.com Marius Toma marius@efect.ro (e-mail) www.efect.ro (web) -----Mesaj original----- De la: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] În numele Glossop, Andrew Trimis: Thursday, August 20, 2009 10:29 PM Către: User questions and discussions about OTRS. Subiect: Re: [otrs] otrs-manager on 2.4 fmw Google gives this, but I've no idea what it is http://www.tokaware.com/index.php?page=otrsm_overview_en -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Alan McKay Sent: 20 August 2009 20:23 To: User questions and discussions about OTRS. Subject: Re: [otrs] otrs-manager on 2.4 fmw What is otrs-manager, and where do I get it? -- "Don't eat anything you've ever seen advertised on TV" - Michael Pollan, author of "In Defense of Food" --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ __________ Information from ESET NOD32 Antivirus, version of virus signature database 4353 (20090820) __________ The message was checked by ESET NOD32 Antivirus. http://www.eset.com __________ Information from ESET NOD32 Antivirus, version of virus signature database 4353 (20090820) __________ The message was checked by ESET NOD32 Antivirus. http://www.eset.com