On 3/17/04 3:28 PM, "Robert Kehl" wrote:
The information shown is the From: line of the actual email sent out. Why don't you want the customers to see this info, they see it in their email anyway? Or am I on the woody one now?
No, this is not the behavior I've seen, I guess you're "on the woody one". ;-) Let's say I'm a customer and I create a ticket. I get an email from the OTRS system and the From of the email is "support@domain.com". This address is something that is set up in the admin area. BUT, when I (the customer) look at the ticket in the customer web interface, the from address shows the email address of the agent, maybe it is "bob@domain.com". The customer should not even think to email "bob@domain.com", they should only reply to "support@domain.com" so that OTRS can track the ticket. So no, the From in the email sent out does not match the From in the customer web interface. Make sense? If you'd like, Robert, I can have you create a ticket in our OTRS system so I can show you. :-) -- Wes Plate Automatic Duck, Inc. http://www.wesplate.com http://www.automaticduck.com