Hi All! I have OTRS 2.1.2 and want to create a user. Personally I think that some of the fields do not need to be required, such as the First name, last name, and email address. Admittedly, these are useful, but useful does not mean necessary. Is there a way to changing whether these fields are required? Is there a way of automatically generating the customer number? All I really care about is having a unique ID. According to the GUI, I need to edit the Kernel/Config.pm to enable CustomerGroupSupport. However, the online doc says it can be done "via the graphical configuration frontend." I don't find where you can do this. Regards, Jim Mohr -- --------------------------------------- "Be more concerned with your character than with your reputation. Your character is what you really are while your reputation is merely what others think you are." -- John Wooden --------------------------------------- Be sure to visit the Linux Tutorial: http://www.linux-tutorial.info --------------------------------------- NOTE: All messages sent to me in response to my posts to newsgroups, forums or mailing-lists are subject to reposting.