15 Jul
2004
15 Jul
'04
7:21 a.m.
On Sun, Jul 11, 2004 at 08:26:06PM +0900, Cogley, Rick wrote:
Hello, and thanks as always for a great system. I am just wondering what you mean by "everyone" in this config.pm setting-
# ChangeOwnerToEveryone -> useful for ASP # (Possible to change owner of ticket ot everyone) [0|1] $Self->{ChangeOwnerToEveryone} = 0;
Do you mean there is a specific "everyone" user, or, that anyone can change the owner to anyone?
That means, each agent can set each agent as ticket owner. Not permission check will be done.
Cheers, Rick Cogley Tokyo
Martin Edenhofer PS: In Germane exists a nice song: "New York, Rio, Tokyo..." :) -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!