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Today's Topics:
1. Re: Customer Panel : Internal Server Error 500 (Johannes Homuth)
2. list of move (louis du Beux)
3. Dynamic fields in bulk actions (Antoni Villalonga)
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Message: 1
Date: Wed, 20 Jun 2012 09:09:29 +0200
Subject: Re: [otrs] Customer Panel : Internal Server Error 500
Content-Type: text/plain; charset="iso-8859-1"; Format="flowed"
Hi,
may the logs be with you!
Am 20.06.2012 05:56, schrieb sm pm:
> Hi,
>
> I am getting this error, when log-on to customer portal
>
>
> Internal Server Error
>
> The server encountered an internal error or misconfiguration and was
> unable to complete your request.
>
> Please contact the server administrator, root@localhost and inform
> them of the time the error occurred, and anything you might have done
> that may have caused the error.
>
> More information about this error may be available in the server error
> log.
>
> ------------------------------------------------------------------------
> Apache/2.2.15 (CentOS) Server at 172.16.10.208 Port 80
>
>
>
> Any help?
>
>
>
> Thanks,
> SMPM
>
>
> Send otrs mailing list submissions to
>
> To subscribe or unsubscribe via the World Wide Web, visit
> or, via email, send a message with subject or body 'help' to
>
> You can reach the person managing the list at
>
> When replying, please edit your Subject line so it is more specific
> than "Re: Contents of otrs digest..."
>
>
> Today's Topics:
>
> 1. Enable CC ? (Hussein E. Hijazi)
> 2. Re: Enable CC ? (Ugo Bellavance)
> 3. Re: Enable CC ? (Hussein E. Hijazi)
> 4. ticket's moves (louis du Beux)
> 5. Re: ticket's moves (Bernd Backhaus)
>
>
> ----------------------------------------------------------------------
>
> Message: 1
> Date: Mon, 18 Jun 2012 15:36:56 +0000
> Subject: [otrs] Enable CC ?
> Message-ID:
>
> Content-Type: text/plain; charset="us-ascii"
>
> Hi
>
> Is it possible for enabling CC'ing when a customer creates a
> ticket? Sometimes folks are making a ticket and they want other
> people to know that.
>
> Thanks,
> Hussein
>
> -------------- next part --------------
> An HTML attachment was scrubbed...
> URL:
>
> ------------------------------
>
> Message: 2
> Date: Mon, 18 Jun 2012 13:23:31 -0400
> Subject: Re: [otrs] Enable CC ?
> Content-Type: text/plain; charset=windows-1252; format=flowed
>
> On 2012-06-18 11:36, Hussein E. Hijazi wrote:
> > Hi
> >
> > Is it possible for enabling CC?ing when a customer creates a ticket?
> > Sometimes folks are making a ticket and they want other people
> to know that.
>
> You mean in the customer interface? We asked OTRS and they were
> asking
> a huge amount to develop this feature.
>
>
>
> ------------------------------
>
> Message: 3
> Date: Mon, 18 Jun 2012 17:24:58 +0000
> Subject: Re: [otrs] Enable CC ?
> To: 'User questions and discussions about OTRS.' <
otrs@otrs.org> Message-ID:
>
> Content-Type: text/plain; charset="us-ascii"
>
> Yes in the customer interface.
>
> Thanks,
> Hussein
>
> -----Original Message-----
> Behalf Of Ugo Bellavance
> Sent: Monday, June 18, 2012 1:24 PM
> Subject: Re: [otrs] Enable CC ?
>
> On 2012-06-18 11:36, Hussein E. Hijazi wrote:
> > Hi
> >
> > Is it possible for enabling CC'ing when a customer creates a ticket?
> > Sometimes folks are making a ticket and they want other people
> to know that.
>
> You mean in the customer interface? We asked OTRS and they were
> asking a huge amount to develop this feature.
>
> ---------------------------------------------------------------------
>
>
> ------------------------------
>
> Message: 4
> Date: Tue, 19 Jun 2012 10:55:29 +0200
> Subject: [otrs] ticket's moves
> Message-ID:
>
> Content-Type: text/plain; charset=ISO-8859-1
>
> hi, firstly i apologize for my bad english.
>
> i need some help i you could help me.
>
> i read all the information about ticket stocked in the table of my
> database using some sql request, but i don't find where are the
> information about the moves of the ticket (actualy i only can see the
> actuel file of the ticket not the precedent).
>
> and i need to know in which table their stocked to extract it for the
> db with a sql request.
>
> regards,
>
> Louis du Beux
>
> ps : if you don't understand what i wrote don't hesitate to tell
> me, thanks.
>
>
> ------------------------------
>
> Message: 5
> Date: Tue, 19 Jun 2012 11:18:15 +0200
> Subject: Re: [otrs] ticket's moves
> Content-Type: text/plain; charset=ISO-8859-1; format=flowed
>
> Am 19.06.2012 10:55, schrieb louis du Beux:
>
> Louis,
>
> have a look at the tables
>
> 'ticket_history' and 'ticket_history_type'
>
> 'ticket_history' records all actions related to a ticket (ticket_id)
> via history_type_id (look up in 'ticket_history_type' ) with
> additional
> infomration like ticket type, the corresponding article id , id of
> creator and changer (lookup in 'users') etc.
> > hi, firstly i apologize for my bad english.
> >
> > i need some help i you could help me.
> >
> > i read all the information about ticket stocked in the table of my
> > database using some sql request, but i don't find where are the
> > information about the moves of the ticket (actualy i only can
> see the
> > actuel file of the ticket not the precedent).
> >
> > and i need to know in which table their stocked to extract it
> for the
> > db with a sql request.
> >
> > regards,
> >
> > Louis du Beux
> >
> > ps : if you don't understand what i wrote don't hesitate to tell
> me, thanks.
> >
> ---------------------------------------------------------------------
> >
> >
>
>
>
> ------------------------------
>
> ---------------------------------------------------------------------
>
> End of otrs Digest, Vol 45, Issue 28
> ************************************
>
>
>
>
> ---------------------------------------------------------------------
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Message: 2
Date: Wed, 20 Jun 2012 12:28:56 +0200
Subject: [otrs] list of move
Message-ID:
Content-Type: text/plain; charset=ISO-8859-1
hi,
i come again with another problem, in the statistic fonction of
OTRS,after extraction of :
Changes of status in a monthly overview Monthly overview, which
reports status changes per[...]
i've seen a column "move", but i don't find "move" in all the
possibilities of the statistic.
if you can help me and say me how he extract it
one more time i apologize for my english which is realy bad
regards,
Louis du Beux
------------------------------
Message: 3
Date: Wed, 20 Jun 2012 12:51:34 +0200
Subject: [otrs] Dynamic fields in bulk actions
Message-ID:
Content-Type: text/plain; charset=ISO-8859-1
Hi everyone,
Does anyone know how to include dynamic fields when using the bulk
action? I'm not able to find it.I've included it in all the forms
except this one.
Thanks :)
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End of otrs Digest, Vol 45, Issue 30
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