Hi, On Thu, Jan 15, 2004 at 03:59:34PM +0100, Administration du Reseau wrote:
i have change today my Mail server and now i have :
[root@www-appli bin]# ./PostMasterPOP3.pl Message 1/1 (support@phibee.net@pop.phibee.net) ERROR: OTRS-PM3-10 Perl: 5.8.1 OS: linux Time: Thu Jan 15 15:55:56 2004
Message: No StateID for new found!
Traceback (6616): Module: Kernel::System::Ticket::State::StateLookup (v1.14) Line: 74 Module: Kernel::System::Ticket::CreateTicketDB (v1.55) Line: 185 Module: Kernel::System::PostMaster::NewTicket::Run (v1.38.2.1) Line: 84 Module: Kernel::System::PostMaster::Run (v1.31.2.3) Line: 209 Module: main::FetchMail (v1.9.2.2) Line: 169 Module: ./PostMasterPOP3.pl (v1.9.2.2) Line: 106 [...] Connection to pop.phibee.net closed.
The Otrs module are not on the same server of the mail server ! what is the module with the problemes ?
The problem is, that the OTRS gets not state infos from the database. -=> Your database setup works not correctly! (maybe a missing inital_insters.sql) Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!