RE: [otrs] problems sending emails

16 Apr 2004

      Where I cant put this parameters? In Mercury> In any file?

-----Mensaje original-----
De: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] En nombre de
Tyler Hepworth
Enviado el: Friday, April 16, 2004 6:44 PM
Para: 'User questions and discussions about OTRS.'
Asunto: RE: [otrs] problems sending emails

Deccico Adrian wrote:
...
Hi I have running OTRS in a Windows 2000 Server with the default 
configuration except for the Apache that is working in 8080 port.
Everything works fine but I have problems sending emails. Always I get
...
this error page:
Error: SMTP authentication failed! Enable debug for more info!
Comment: Bug Report:
Traceback: 	ERROR: OTRS-CGI-10 Perl: 5.8.0 OS: MSWin32
Time: Fri Apr 16
16:07:59 2004
Message: SMTP authentication failed! Enable debug for more info!
I am running my platform on Windows XP and had a similar problem.  It
turned out that I did not provide the correct username and password for
my SMTP host.  

Use this snippet of perl code to make sure you are passing the proper
credentials and server to the program

 use Net::POP3;

     my $User = "username";
     my $Password = "some-pass";
     my $Host = "smtpserver.example.com";

     # connect to host
     my $PopObject = Net::POP3->new($Host, Timeout => '60', Debug =>
'1');
     if (!$PopObject) {
 		warn "Host could not be contacted\n";
     }
     # authentcation
     my $NOM = $PopObject->login($User, $Password);
     if (!defined($NOM)) {
 		warn "Authentication failed\n";
     }

Whatever you place in the $User, $Password, and $Host fields should be
indentical to whatever you enter in your Config.pm file in the sendmail
settings:

    $Self->{'SendmailModule::Host'} = 'smtpserver.example.com';
    $Self->{'SendmailModule::Port'} = '25';
    $Self->{'SendmailModule::AuthUser'} = 'username';
    $Self->{'SendmailModule::AuthPassword'} = 'some-pass';
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RE: [otrs] problems sending emails

Adrián Deccico