Hi everybody,

I have installed otrs 2.4.7 and few day ago I see that some tickets are automatically re-opening after their was closed, when I review the history of the ticket I see that the ticket is reopen by the Admin otrs. A sample of one ticket history is:

…..

---- Next lines show how the ticket is closed

StateUpdate  Old: "open". New: "closed successful" x  jalopez (Jose Alberto Lopez)  26/08/2010 - 11:00:43 

Unlock  Ticket unlock. -  jalopez (Jose Alberto Lopez)  26/08/2010 - 11:00:43 

Misc  ResponseTemplate (2/679/681) -  jalopez (Jose Alberto Lopez)  26/08/2010 - 11:00:43 

---- Here when the ticket is re open

StateUpdate  Old: "closed successful". New: "open" -  root@localhost (Admin OTRS)  26/08/2010 - 11:02:02 

FollowUp  Seguimiento para [2010082010244].  x  root@localhost (Admin OTRS)  26/08/2010 - 11:02:02 

Misc  Reset of unlock time.

….

Anybody have idea what is he problem?