Here is a link to the most recent documentation on Radius Customer authentication:

http://doc.otrs.org/2.4/en/html/x1940.html#configuration-customer-auth-backend-radius

I don’t know about customer users, but the below works for my agents. As long as they are able to authenticate against LDAP, they will be automatically created and grouped in OTRS.

This is a portion of Config.pm:

# UserSyncLDAPMap

                                # (map if agent should create/synced from LDAP to DB after login)

                                $Self->{UserSyncLDAPMap} = {

                                                # DB -> LDAP

                                                UserFirstname => 'givenName',

                                                UserLastname => 'sn',

                                                UserEmail => 'mail',

                                };

                                # UserSyncLDAPGroups

                                # (If "LDAP" was selected for AuthModule, you can specify

                                # initial user groups for first login.)

                                $Self->{UserSyncLDAPGroups} = [

                                                '[system_user]',

                                ];

So, there may be similar for Customer Users in the docs. I know that didn’t answer all of your questions, but hopefully may get down the correct path.

Good luck!

Nathan Campbell
Dallas Symphony Orchestra

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Alessandro d'Ambrosio
Sent: Thursday, September 24, 2009 10:34 AM
To: otrs@otrs.org
Subject: [otrs] RADIUS & LDAP/DB

Hi,

I would like to use RADIUS in order to authenthicate my customer users in my OTRS.

Have I to create them in otrs before they try to access by customer users web interface?

Is there a method to populate my cutomer users db dinamically when a customer users log on? This because I don’t want to create a copy/direct link to my LDAP

Thank you very much,

Alessandro