The Module should look like this

ITSM::ConfigItem::Software::Manufacturer
ITSM::ConfigItem::Software::Manufacturer::LicenceType
ITSM::ConfigItem::Software::Manufacturer::Type

or

ITSM::ConfigItem::Software::Manufacturer
ITSM::ConfigItem::Software::Manufacturer::ProductType::LicenceType
ITSM::ConfigItem::Software::Manufacturer::ProductType::Type

Instead of

ITSM::ConfigItem::Software::LicenceType
ITSM::ConfigItem::Software::Type

Mit freundlichen Grüßen / Kind regards
Markus Moj
IT Infrastructure & Services

TimoCom Soft- und Hardware GmbH
In der Steele 2
D-40599 Düsseldorf
Tel: +49 211 88 26 80 14
Fax: +49 211 88 26 70 14
eMail: MMoj@TimoCom.com
www.TimoCom.com
Geschäftsführer: Jens Thiermann, Gunther Matzaitis
Amtsgericht Düsseldorf, HRB 34489

Inactive hide details for MMoj---13.11.2009 14:42:54---Thats not what I´m looking for. I´m looking for a way to create somethinMMoj---13.11.2009 14:42:54---Thats not what I´m looking for. I´m looking for a way to create something like groups under a Config


From:
MMoj@timocom.com

To:
"User questions and discussions about OTRS." <otrs@otrs.org>

Date:
13.11.2009 14:42

Subject:
Re: [otrs] Subcategories in CI Modules

Sent by:
otrs-bounces@otrs.org




Thats not what I´m looking for.
I´m looking for a way to create something like groups under a ConfigItem.
The ConfigItem is Software, there shoulb be a group called Manufacturer or a group called Microsoft Office or Microsoft OS and when you click on that group all CI´s should be listed which are in this group.

We have up to 50.000 licences for different softwares. So when I´m looking for one specific licence I do not want to see all, just the groups where the licences are lockated in. So it should work like a tree.

CI
- > Software
- > Microsoft Office


CI
- > Software
- > Microsoft OS


CI
- > Software
- > Adobe Creative Studio

etc.

I looking for a way to manage to build thing up to be like in my example.


Mit freundlichen Grüßen / Kind regards
Markus Moj
IT Infrastructure & Services

TimoCom Soft- und Hardware GmbH
In der Steele 2
D-40599 Düsseldorf
Tel: +49 211 88 26 80 14
Fax: +49 211 88 26 70 14
eMail: MMoj@TimoCom.com
www.TimoCom.com
Geschäftsführer: Jens Thiermann, Gunther Matzaitis
Amtsgericht Düsseldorf, HRB 34489

Inactive hide details for Marco Vannini ---13.11.2009 14:20:08---example: in General Catalog Management I've defined a newMarco Vannini ---13.11.2009 14:20:08---example: in General Catalog Management I've defined a new

From:
Marco Vannini <marco.vannini@gmail.com>

To:
"User questions and discussions about OTRS." <otrs@otrs.org>

Date:
13.11.2009 14:20

Subject:
Re: [otrs] Subcategories in CI Modules

Sent by:
otrs-bounces@otrs.org



example:


in General Catalog Management I've defined a new ITSM::ConfigItem::LDAP::Type

with value master or slave

the in config item management i've  defined something like:
onfig Item Class:LDAP
Version:3
Created by:e-crippaf (Francesco Crippa)
Created:04/08/2009 11:33:13
Definition:[ 

    { 
        Key => 'Description', 
        Name => 'Description', 
        Searchable => 1, 
        Input => { 
            Type => 'TextArea', 
        }, 
    },   

    { 
        Key => 'Port', 
        Name => 'Port', 
        Searchable => 1, 
        Input => { 
            Type => 'Text', 
             
        }, 
    }, 

    { 
        Key => 'Type', 
        Name => 'Type', 
        Searchable => 1, 
        Input => { 
            Type => 'GeneralCatalog', 
            Class => 'ITSM::ConfigItem::LDAP::Type', 
            Required => 1, 
             
        }, 
    }, 

    { 
        Key => 'Start script', 
        Name => 'Start script', 
        Searchable => 0, 
        Input => { 
            Type => 'Text', 
     Size => 100, 
            MaxLength => 100, 
            Required => 1, 
        }, 
    }, 

    { 
        Key => 'Datafile dir', 
        Name => 'Datafile dir', 
        Searchable => 0, 
        Input => { 
            Type => 'Text', 
     Size => 100, 
            MaxLength => 100, 
            Required => 1, 
        }, 
    }, 

    { 
        Key => 'Note', 
        Name => 'Note', 
        Searchable => 1, 
        Input => { 
            Type => 'TextArea', 
            Required => 1, 
        }, 
        CountMin => 0, 
        CountDefault => 0, 
    }, 

];
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