Selon Martin Edenhofer
Hi Nicolas,
Hi Martin,
format name (" $Self->{TimeUnits} = ' (work units)';") -=> e. g. "$Self->{TimeUnits} = ' (hours)';".
I don't really see what that changes ? Is it only related to...labels... somewhere ?
The value of accounted time can only be integer (because of the database - table time_accounting column time_unit).
-=> x.x would work if you change this column format from integer to decimal.
By reading the doc of mysql about the format, I prefered to set it as float(6,2), thus I can enter hours AND minutes. IMHO, I think you should propose such a choice to OTRS users, because the decimal times are very useful : You may want to spend some 1,5 hours on a problem, then 2,5 more hours on the same, and then know that you spent 4 hours on it. To me, it seems more handy then to say 90 minutes + 150 minutes. Don't you think ?
* Often, we deal tickets together, but most of the time, only one people is on the problem. How can we do to see that this ticket is managed by this agent ? How can we sort this ?
Normally you have the queues (topics/categories) and the tickets in there. If somebody is working on the ticket, then the ticket is locked (not shown in the QueueView).
Do you mean that when someone adds a note (proving he IS working on it), this does lock the ticket ? *OR* Do you mean that the normal way of working for the agent is to manually lock a ticket when working on it ? (The second way seems better to me) How did you see this ?
* Thank you for OTRS, I think it will honestly *change* my life.
In fact, I installed it monday, and it already changed my life ;o) -- Nicolas Ecarnot