Re: [otrs] Shrink database

* Ralf Hildebrandt :

* Mercator GmbH :

...

deleting old tickets takes me DAYS or even weeks!!

Why? I just use a generic agent to do that. I specify a time range and delete the really old, closed tickets.

I just performed that here and it takes about 1s per ticket. It even times out, so I have to repeat the process... -- Ralf Hildebrandt Geschäftsbereich IT | Abteilung Netzwerk Charité - Universitätsmedizin Berlin Campus Benjamin Franklin Hindenburgdamm 30 | D-12203 Berlin Tel. +49 30 450 570 155 | Fax: +49 30 450 570 962 ralf.hildebrandt@charite.de | http://www.charite.de