On Fri, 29 Oct 2004 17:07:18 -0700, Marshall28
I'm currently running OTRS 1.2.3 and I do daily backups of OTRS using the backup.sh script. This produces a .tar.bz2 file of about 113KB. Can I use this to restore all of my OTRS for when I rebuild on a new server with version 1.3.2?
No. Just parts of it. Basically, does the restore.sh script only restore the system
aspect of OTRS?
Yes. What all does the backup.sh script backup? database, attachments, Config.pm, Defaults.pm, GenericAgent.pm, Modules.pm, ModulesCustom.pm, ModulesCustomerPanel.pm
I'm also wondering if I can directly copy in my Custom OTRS Theme on version 1.3.2? I've backed up the Output directory in 1.2.3 and I'm wondering if it's that easy?
No. Quote from the file UPGRADING (comes with the 1.3.2 dist): "a) the otrs themes between 1.2 and 1.3 are _not_ compatible (don't us the old theme)!" I recommend that you read the rest of the UPGRADING file. It will tell you everything you need to do in order to sucessfully upgrade to 1.3.2. Yes, redoing themes is a pain (I know) but it is well worth the effort. I am very pleased with 1.3.x Hth, Tyler Hepworth