I need to add a chunk of customized parsing code along the lines of the PostMasterFilters. Is there a succinct set of steps? I basically need to know what to add to the overall OTRS config and source to get a new filter to get called. I’ve been reading the docs and somehow I’m not getting my head around it. I’m going to base my code off the SystemMonitoring stuff. I need to receive external emails which are notifications from an external ticketing system. Unfortunately the don’t really fit well into the SystemMonitoring layout and using that has never really worked well for us. Therefore I’m going to write a more customized module for it.

Can anyone point me in the right direction(s)?

Thank you,
Jason Loven
Manager - Technical Services

Computer Associates, Inc.
36 Thurber Blvd, Smithfield RI 02917
Phone: (401)232-2600, Fax: (401)232-7778
Email: jloven@cainetserv.com
Web: http://www.cainetserv.com/