Hi, Marcus: El Miércoles, 13 de Junio de 2007 21:58, Marcus Dennis escribió:
I think you'll want to look at Kernel/System/Postmaster/NewTicket.pm around line 115 or so.
Yeah, I see. Thank you for point it up!
The normal behavior is to try to look up a Customer User matching the email. If it cannot do so, it will create a ticket using the sender email as both the customer user and customer id fields. We modified this to hardcode a string as the Customer ID so that all email tickets will show up under CompanyTickets. It should be reasonable to change the code here to shift to rejecting the ticket instead, though we haven't looked into that specifically.
Thank you for your input. I'll have a look at it. -- Jesús M. Navarro Jefe de Sistemas y Soporte Ándago Ingeniería - www.andago.com Teléfono: +34 916 011 373 (ext. 29) Móvil: +34 666 431 088 e-mail: jesus.navarro@andago.com