Hello Placide,

‘charset’ column was deleted for OTRS 5, ‘utf8’ should be de only one on the system.
This field is deleted on 'scripts/DBUpdate-to-5.pl’, check that you have latest version for
your OTRS system files.


Greetings,
Carlos García




On Nov 4, 2015, at 6:25 AM, Placide Lysias NJAMI <p.njami@gelgh.com> wrote:

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De : Placide Lysias NJAMI [mailto:p.njami@gelgh.com] 
Envoyé : mercredi 4 novembre 2015 12:23
À : 'otrs@otrs.org'
Objet : Error while creating auto reply
 
Hi All,
 
My “Auto Responses” is empty.
 
When we try to create / add info and content in the body, we have this error message:
 
Unknown column 'charset' in 'field list', SQL: 'INSERT INTO auto_response (name, valid_id, comments, text0, text1, type_id, system_address_id, charset, content_type, create_time, create_by, change_time, change_by)VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?, '2015-11-04 12:24:47' , ?, '2015-11-04 12:24:47' , ?)'
 
Cdt!
 
Regards,
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