OK - I think I finally have the issue nailed down...

 

Curently, /usr/sbin/suexec is owned by root:root.

 

Just for the heck of it, I changed it to root:apache, and now otrs works great.  However, everything else on my webserver that runs cgi no longer works.  So I changed the ownsership of suexec back to root:root.  Now otrs doesnt work.

 

Whast do I need to do in order to make this work?

 

id otrs shows that the UID is greater than 500 and that the group id is greater than 105.

Thanks......

 

John

---

From: Frank <prodigus@gmail.com>
To: User questions and discussions about OTRS. <otrs@otrs.org>
Sent: Mon, October 12, 2009 2:16:27 AM
Subject: Re: [otrs] Install issues...

No. If I'm right, all OTRS scripts are written in Perl.

On 10/10/09, john espiro <john_espiro@yahoo.com> wrote:
> Hi Rory:
>
> suexec_log says:
> [2009-10-10 04:27:14]: file is writable by others:
> (/opt/otrs/bin/cgi-bin/installer.pl)
>
> When I change installer.pl to 755 (from 775), I then get:
>
> [2009-10-10 04:27:27]: uid: (500/webadmin) gid: (500/500) cmd: installer.pl
> [2009-10-10 04:27:27]: target uid/gid (500/500) mismatch with directory
> (545/500) or program (545/500)
>
> There are no errors in the apache error log.
>
> When I ran httpd -l, I got:
> Compiled in modules:
>  core.c
>  prefork.c
>  http_core.c
>  mod_so.c
>
>
> But mod_perl is installed.
>
> I will keep looking... and I wonder if it's possible to run OTRS without
> mod_perl
>
>
>
>
> ________________________________
> From: Rory <rclerkin@gmail.com>
> To: User questions and discussions about OTRS. <otrs@otrs.org>
> Sent: Fri, October 9, 2009 6:14:06 PM
> Subject: Re: [otrs] Install issues...
>
> What does the apache log say?
> Its probably in the /var/log/ directory.
> Have you configured apache to be able to use perl files? (I think you
> need the mod_perl module set up
> http://perl.apache.org/docs/2.0/user/index.html )
>
> Rory
>
> --
> Support my 365 Challenge in aid of the Irish Cancer Society
>
> www.365challenge.ie
>
>
>
> 2009/10/9 john espiro <john_espiro@yahoo.com>:
>> Hello all...
>>
>> I have been hoping I wouldnt have to post here, but alas, after a wek, I
>> feel I must.  I am stuck...  Here's my situation:
>>
>>  - CentOS 4
>>  - Apache/2.0.52
>>  - Perl:  v5.8.8
>>  - Installed OTRS: otrs-2.4.4-01.noarch.rpm
>>  - Created the OTS user, and the database manually following the
>> directions
>> in the Database readme.
>>
>> I verified that all of my perl mods are installed (even the optional
>> ones).
>> I ran the set perms script.
>>
>> When I go to my web server's installer.pl, I get the following error:
>>
>> Internal Server Error
>>
>> The server encountered an internal error or misconfiguration and was
>> unable
>> to complete your request.
>>
>> Please contact the server administrator, root@localhost and inform them of
>> the time the error occurred, and anything you might have done that may
>> have
>> caused the error.
>>
>> More information about this error may be available in the server error
>> log.
>>
>> When I go to /otrs/index.pl, I get the same thing.
>>
>>
>>
>> What can I do to start troubleshooting this?
>>
>> Thanks,
>> John
>>
>>
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