Can anyone help me with the unlock timeout and escalation feature on queues? I have set them both at 2880 (2days) and they just unlock or escalate at random times. I can't figure out what might be causing this to happen.

Lauren Williams

System Analyst - Lab

Memorial Hospital of Sweetwater County

1200 College Drive

Rock Springs, WY 82901

(307) 352-8532

e-mail: lwilliams@minershospital.org