[otrs] Clever OTRS =)

Hello all. I'm sorry, it was a misprint. Surely, under "Theme" I mean "Subject", thanks to Михаил that noted it ;-) Has anybody idea how I can make this? Михаил Лукин пишет:

Andrey, before posting to english-speaking mailing list, switch your OTRS from russian to english. "Тема" is not "Theme" there but "Subject".

On Tue, Dec 29, 2009 at 7:36 PM, Gazizov Andrey mailto:moonshiner@retn.net> wrote:

Happy New Year dear OTRS users ;-)

Under the end of the year I have a following task - it would be great for me that otrs create ticket only in that case if it satisfies to following points:

- responsible - theme - freetext fields etc..

I.e. until user will not correctly specify a theme of the ticket or responsible ticket it is not created. It's possible in OTRS?

Thanks in advance.

-- Best regards, Andrey Gazizov ReTN

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-- regards, Mihail

-- Best regards, Andrey Gazizov ReTN