Hi! i am running OTRS 6.0.8 and trying to setting things up over the console utility, otrs.Console.pl I would like to configure a value in one of the parameters " Ticket::Frontend::AgentTicketCompose###DynamicField", but OTRS keeps complaining about the value type not being a hash. *Does anyone has an idea how to provide a hash value over this interface. I've tried several options but none did really worked out.*
[otrs@bss-otrs bin]$ perl ./otrs.Console.pl Admin::Config::Update --setting-name Ticket::Frontend::AgentTicketCompose###DynamicField --value "(AgentID => '1')" Updating setting value... ERROR: OTRS-otrs.Console.pl-Admin::Config::Update-15 Perl: 5.16.3 OS: linux Time: Sat Jun 30 00:50:06 2018 * Message: Setting Ticket::Frontend::AgentTicketCompose###DynamicField Effective value is not correct: Its not a hash!* Traceback (31978): Module: Kernel::System::SysConfig::ConfigurationDeploy Line: 3483 Module: Kernel::System::Console::Command::Admin::Config::Update::Run Line: 170 Module: (eval) Line: 461 Module: Kernel::System::Console::BaseCommand::Execute Line: 454 Module: Kernel::System::Console::InterfaceConsole::Run Line: 80 Module: ./otrs.Console.pl Line: 38 Error: Deployment failed!
Br&Tx Carlos.