Re: [otrs] Dashboard new collumn

8 Apr 2014

      It didn't work out. I guess I gotta make some configuration in some .dtl ou
.pm file.

Dashboard is supposed to show tickets data only.

2014-04-08 11:14 GMT-03:00 André Cavalcante :
...
I`m gonna test it. Thanks.
2014-04-08 11:04 GMT-03:00 Gerald Young :
That's what I would suggest.
...
On Tue, Apr 8, 2014 at 10:01 AM, André Cavalcante wrote:
...
Would be correct to the the following?
CustomerID = department
CustomerIDs = nothing
2014-04-08 10:57 GMT-03:00 Gerald Young :
Why did you do that? Why store the same value in two fields?
...
On Tue, Apr 8, 2014 at 9:13 AM, André Cavalcante 
...
wrote:
...
CustomerID (without "s") maps to username
LDAP integration
Map => [
            # note: Login, Email and CustomerID needed!
            # var, frontend, storage, shown (1=always,2=lite),
required, storage-type, http-link, readonly
            [ 'UserTitle',      'Title',      'title',           1, 0,
'var', '', 1 ],
            [ 'UserFirstname',  'Firstname',  'givenname',       1, 0,
'var', '', 1 ],
            [ 'UserLastname',   'Lastname',   'sn',              1, 0,
'var', '', 1 ],
            [ 'UserLogin',      'Username',   'sAMAccountName',  1, 1,
'var', '', 1 ],
            [ 'UserEmail',      'Email',      'mail',            1, 1,
'var', '', 1 ],
            [ 'UserCustomerID', 'CustomerID', 'sAMAccountName',  1, 1,
'var', '', 1 ],
            [ 'UserCustomerIDs','CustomerIDs','department',     1, 0,
'var', '', 1 ],
            [ 'UserPhone',      'Phone',      'telephonenumber', 1, 0,
'var', '', 1 ],
            [ 'UserComment',    'Comment',    'description',     1, 0,
'var', '', 1 ],
            [ 'UserStreet',     'Street',     'streetAddress',   1, 0,
'var', '', 1 ],
            [ 'UserZip',        'Zip',        'zip',             1, 0,
'var', '', 1 ],
            [ 'UserCity',       'City',       'l',               1, 0,
'var', '', 1 ],
            [ 'UserCountry',    'Country',    'co',              1, 0,
'var', '', 1 ],
        ],
2014-04-08 10:04 GMT-03:00 Gerald Young :
try CustomerID/customer_id without an s
...
On Mon, Apr 7, 2014 at 6:24 PM, André Cavalcante <
treba.andre@gmail.com> wrote:
> Hi there,
>
>
> During LDAP integration with OTRS, we have mapped CustomerIDs (OTRS) =
> department (LDAP), but it brings no value to the column I've added to the
> dashboard.
>
>
> Do I need to alter any .pm ou .dtl file?
>
>
> Dashboard shows only data related to the ticket.
>
> --
> *André Luiz *
>
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*André Luiz C. e Cavalcante*
Coordenador de Eleições
TRE-BA / STI / COELE