On 10/20/06 Nils Breunese (Lemonbit) wrote:
Op 19-okt-2006, om 23:40 heeft Brad Ummer het volgende geschreven:
First, I wanted to enable the long listing of ticket history. I followed the instructions here:
http://www.mail-archive.com/otrs@otrs.org/msg02584.html
and added this to my otrs/Kernel/Config.pm file:
$Self->{TicketZoomExpand} = 1;
Unfortunately there doesn't seem to be any difference when I zoom the ticket. A screenshot of what I'm seeing is here:
http://www.fsmxserve1.com/temp20061019/OTRS_screen_v1.png
I thought that each of the six messages back and forth would all be displayed on this page. Am I misunderstanding how this should be working, or am I doing something wrong?
You're doing something wrong. Remove the line you added and set Admin -> SysConfig -> Ticket -> Frontend::Agent::Ticket::ViewZoom -> Ticket::Frontend::ZoomExpand: yes
Nils Breunese.
That did exactly what I needed. Thanks for the information.