Re: [otrs] Pb connecting customer using a db backend / password

Patrice wrote:

I have a problem with the password that are stored within a DB Backend. OTRS and my user database are not using the same password hashing algorithm !

Clear password : test3

Otrs hashing password : teWtwbeIm3BdA

My user database password : 8ad8757baa8564dc136c1e07507f4a98

What can i do ? I can't change the hashing algorithm of my user database.

If you can't change your own hashing algorithm (why can't you?), your only chance is to change OTRS to use MD5, as it seems that's what you're using. Don't know how hard that would be though, you'd have to look into the code I guess. Nils Breunese.