Hello, there are new modules for OTRS 3.1 developed by the capeIT. They simplify the ImportExport functionality of OTRS and are available to download in our download area: - CustomerUserImportExport - CustomerCompanyImportExport - ServiceImportExport - FAQImportExport http://www.cape-it.de/otrs-module.html or at OPAR: http://opar.perl-services.de/bin/index.cgi/package/author/CAPEIT In advance, thank you for your feedback (pls send your constructive criticism at support@cape-it.de) Kind regards, Anna c.a.p.e. IT® GmbH - ...cape it easy http://www.cape-it.de http://twitter.com/capeit http://www.facebook.com/capeIT http://www.youtube.com/user/kix4otrs40 https://www.xing.com/companies/c.a.p.e.itgmbh - - - - - - - - - - - - - - - Anna Brakoniecka c.a.p.e. IT® GmbH - ...cape it easy Annaberger Str. 240, D-09125 Chemnitz http://www.cape-it.de Tel: +49 371 5347 620 Fax: +49 371 5347 625 AG Chemnitz - HRB 23192 Geschäftsführer Rico Barth, Thomas Maier