Hi Adrián, OTRS supports migration from version to version, and upgrading all the way back from 0.5 to latest 2.4.7, but NOT downgrading. As Nils said, please do a manual installation on Debian. It's not that much work and IS worth it. Debian is a nice platform. If you would ever have valid business reasons to downgrade OTRS, you would need to create custom migration scripts to perform the downgrade. ((enjoy)) - Michiel Beijen R&D Follow me on Twitter: @otrsnl [https://twitter.com/otrsnl] OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Germany T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com/ Business Location: Bad Homburg, Country Court: Bad Homburg, Commercial register: 10751, Tax ID: 003 240 97505 Chairman of the Board: Burchard Steinbild, Managing Board: André Mindermann (CEO), Martin Edenhofer On Tue, Apr 13, 2010 at 8:50 PM, Nils Leideck - ITSM < nils.leideck@leidex.net> wrote:
Hi,
On 13.04.2010, at 19:05, Adrián Fernández Leiro wrote:
I'm going to migrate my server from Suse to Debian. I know that Debian has 2.2.7, and I have OTRS 2.4.7 on that Suse Can I just backup the mysql data, export all configuration data (as administrator agent -> admin -> sysconfig -> download all system config changes) and then restore?
I strongly recommend to not use the Debian package but install from scratch on Debian. The following link may help you: http://doc.otrs.org/2.4/en/html/x531.html
Nils Leideck
-- Nils Leideck Senior Consultant
nils.leideck@leidex.net nils.leideck@otrs.com
http://webint.cryptonode.de / a Fractal project
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