You can find the path to the logfile via Admin > SysConfig > Framework
-> Core::Log > LogModule::LogFile

What method are you using to acces your mail server? POP3, POP3S, IMAP, IMAPS?

Regards,
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl

On Mon, Jun 22, 2009 at 14:27, fatemeh hassani<fatemeh.hassani@gmail.com> wrote:
> thanks michiel,
>
> I configure mail account and when I select 'Run Now' I don't get any errore
> message but my emails don't apeare in my queue.
> I don't know where is my otrs log file, can you help me more?
>
> On Mon, Jun 22, 2009 at 4:48 PM, Michiel Beijen <michiel@beefreeit.nl>
> wrote:
>>
>> You'd have to configure mail acocunts via the Postmaster Mailaccount
>> section using either POP3, POP3S, IMAP or IMAPS.
>> For the 'S' variants you might need to install some additional Perl
>> modules.
>> http://doc.otrs.org/2.3/en/html/x1331.html#email-receiving-pop3
>>
>> If you have configured a mailbox and you select 'Run Now', do you get
>> an error message? What would you see in the system log?
>>
>> Kind regards,
>> --
>> Michiel Beijen
>> Software Consultant
>> +31 6 - 457 42 418
>> Bee Free IT + http://beefreeit.nl
>>
>>
>>
>> On Mon, Jun 22, 2009 at 13:47, Afshar Mohebbi<afshar.mohebbi@gmail.com>
>> wrote:
>> > Hi Mrs. Hassani,
>> >
>> > Can you fetch your emails using an ordinary mail client like MS Outlook
>> > Express or Mozilla Thunderbird (by POP3 of course)?
>> >
>> >
>> > Afshar Mohebbi
>> > http://afsharm.blogspot.com
>> >
>> > On Mon, Jun 22, 2009 at 2:46 PM, fatemeh hassani
>> > <fatemeh.hassani@gmail.com>
>> > wrote:
>> >>
>> >> Hello every body.
>> >>
>> >>  I install OTRS 2.3.3 win32 on my windows server 2003, and I use Email
>> >> services in windows components, I create domain name and add mail box.
>> >> I can
>> >> send mail with otrs but I can't fetch my mail box to my otrs queue
>> >>
>> >> Excuse for my bad English.
>> >>
>> >>
>> >>
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