Alexander Scholler schrieb:
Hi Shawn,
Shawn Beasley schrieb:
I seem to be missing something here. I have set the unlock timeout on my queue / sub queues, but nothing I seem to do makes the ticket unlock.
Escalation is working perfectly.
Is there some point that I am missing.
OTRS Version 2.1.5 SuSE 10.1
Ticket status any
var/cron/Unlock must be run (by cron) for executing the automatic unlocking mechanismn.
Many thanks for your help.
--Shawn
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I have found it as well. Thanks. But what I do not understand it the best logic to use when planning the cron job. My unlock times are: 1 10 20 1440 2880 The standard settiing is 35 mins. The best time I can think of see is every 2 minutes. Any ideas? --Shawn