Thx for the fast reply ;)
Mit freundlichen Grüßen / Kind regards
Markus Moj
IT Infrastructure & Services
TimoCom Soft- und Hardware GmbH
In der Steele 2
D-40599 Düsseldorf
Tel: +49 211 88 26 80 14
Fax: +49 211 88 26 70 14
eMail: MMoj@TimoCom.com
www.TimoCom.com
Geschäftsführer: Jens Thiermann, Gunther Matzaitis
Amtsgericht Düsseldorf, HRB 34489
Martin Edenhofer ---20.10.2009 08:59:10---Hi Markus, yes, unfortunately.
From: |
Martin Edenhofer <me@otrs.com> |
To: |
"User questions and discussions about OTRS." <otrs@otrs.org> |
Date: |
20.10.2009 08:59 |
Subject: |
Re: [otrs] Problem with "Next ticket state" |
Sent by: |
otrs-bounces@otrs.org |
Hi Markus,
yes, unfortunately.
It's already fixed http://bugs.otrs.org/show_bug.cgi?id=4433
Just upgrade Kernel/Modules/AgentTicketCompose.pm new revision: 1.81.2.3
http://source.otrs.org/viewvc.cgi/otrs/Kernel/Modules/AgentTicketCompose.pm?revision=1.81.2.3&view=co
And it should work fine.
-Martin
On 20.10.2009, at 08:33, MMoj@timocom.com wrote:
> Hey,
>
> Can some one tell my why OTRS "Next ticket state" is per defaul
> "closed successful" when it is set to be "open" in
> "Ticket::Frontend::AgentTicketCompose###StateDefault"?
>
> Is it a bug?
>
> With the Update from 2.4.4 to 2.4.5 today this changed to be "closed
> successful" but the Helpdesk agents want it to be "open" instead,
> but it does not work if I define it as "open" int the "ViewCompose".
>
> Can some one help me out with a workaround or something?
>
> Mit freundlichen Grüßen / Kind regards
> Markus Moj
> IT Infrastructure & Services
>
> TimoCom Soft- und Hardware GmbH
> In der Steele 2
> D-40599 Düsseldorf
> Tel: +49 211 88 26 80 14
> Fax: +49 211 88 26 70 14
> eMail: MMoj@TimoCom.com
> www.TimoCom.com
> Geschäftsführer: Jens Thiermann, Gunther Matzaitis
> Amtsgericht Düsseldorf, HRB 34489
>
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