RE: [otrs] Set default of "Answered?" to Yes?

29 Oct 2004

This diff is taken from the current version?  1.3.2?

- Pete McDonnell
  Manager, Technical Services
  Hip Interactive
...
-----Original Message-----
From: Tyler Hepworth [mailto:raklet@gmail.com] 
Sent: Friday, October 29, 2004 5:33 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Set default of "Answered?" to Yes?
On Thu, 28 Oct 2004 18:09:50 -0400, Pete McDonnell 
 wrote:
...
Tyler, thanks so much for your detailed information.  As I 
don't want 
tickets that have *just* been created to have the answered = 1 I 
believe the option of changing AgentCompose.pm makes more 
sense.  I've 
located the following lines and will list a couple of ways 
in which I have attempted to
change them.   I've seen absolutely no change in the 
operation of the
AgentCompose screen.  Perhaps you can offer a quick pointer or two?
Original:
        # set answerd
        $Self->{TicketObject}->TicketSetAnswered(
            TicketID => $Self->{TicketID},
            UserID => $Self->{UserID},
            Answered => $GetParam{Answered} || 0,
        );
I've tried changing the 'Answered' line in the following 
ways (Sorry 
about my COMPLETE ignorance regarding perl programming!!!!)
Answered => '1' || 0,
Answered => '8' || 0, (a non-zero and non-one value) 
Answered => 1 || 
0, Answered => 0 || 1, Etc...
Thanks in advance...
Okay,  here is a diff patch that will give you the behavior you want. 
Note, this breaks the program and cause "Is Ticket Answered" 
to always show "Yes" regardless of what is in the database; 
however, despite the showing of "Yes", the value does update 
appropriately in the backend so you should still get the 
ultimate goal of what you are trying to achieve.

--- Kernel/Modules/AgentCompose.pm      (revision 15)
+++ Kernel/Modules/AgentCompose.pm      (working copy)
@@ -634,6 +634,7 @@
       $Param{'StdAttachmentsStrg'} .= "</select>\n";
     }
     # answered strg
+       $Param{Answered} = undef;
     if (defined($Param{Answered})) {
         $Param{'AnsweredYesNoOption'} = 
$Self->{LayoutObject}->OptionStrgHashRef(
             Data => $Self->{ConfigObject}->Get('YesNoOptions'),
Hth,
Tyler Hepworth
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