Hi Jurjen,

You'll have to activate it in SysConfig:

Framework -> Frontend::Agent::Stats => Stats::UseAgentElementInStats = yes

This is because OTRS is by origin German, and in Germany it can be forbidden to track performance of your individual employees....

Michiel Beijen
Senior Consultant

OTRS BV
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On Wed, Jan 16, 2013 at 4:00 PM, Jurjen Verhoeff <jverhoeff@beckhoff.nl> wrote:

Hi list,

We use OTRS 2.4.7

We want to generate an overview with the open tickets and see who handles that ticket.

- Is it possible to create a report (with the Statistics module) and have the ticketowner in the report?

I do not see the ticketowner field in the selction list when creating a stat.

Thanks for you help,

Jurjen Verhoeff

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