Jasperreports uses an entirely different language, java!
I use it for many general reporting things, but making something like this
part of the OTRS distro would require an individual to install some j2ee
(tomcat etc).
:D
On 9/15/06 1:35 AM, "Alexander Scholler"
Hi,
OTRS v2.1 comes with reimplementation or new GUI (?) of the statistic framework.
That's fine, but I think OTRS shall not try to rebuild better external tools specialized for statistic analysis.
I just heard about JasperReports. Did anybody of you gained experience on cooperation of OTRS and JasperReports?
If so, did you achieve to use the time within the working hours (e.g. for duration between ticket creation and closure) instead of just using mathematical time-differences.
Bye, Alex _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
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