Re: [otrs] Notification to customer on move event

15/11/2014 12:00 - Daniel Litzbach wrote: But AFAIK you can change this in the SysConfig if you would like to.   Regards Mit freundlichen Grüßen Daniel Litzbach correct. It is "AgentSelfNotifyOnAction". But I would not change that on productive as it could create a lot of unnecessary mails, based on the configuration for the notifications. --Mathias