Thanks Gerald. I really appreciate the help.

 

I’ve looked at /opt/otrs/Kernel/Config/Defaults.pm and I see the line you suggested I change:

Am I correct in my understanding that I am supposed to cut a chunk out of the Defaults.pm file and put it into the /opt/otrs/Kernel/Config.pm file which currently does not have any of this info? That is what I’m assuming I need to do but I can’t quite figure out what lines I should start and stop the cut and paste.

 

I notice your snippet starts with

 

$Self->{CustomerUser} = {

 

Which is not currently in my Config.pm file so I’m assuming that is the first line I should enter into Config.pm somewhere between “Start your custom configs here!!!” and “End your custom configs here!!!”

 

Am I on the right track here? I pasted a section that I thought would work from Defaults.pm into Config.pm and then my OTRS web page stopped working. Then I tried to stop and restart Apache and it failed to start. I guess I should revert the change back. Does it matter if I left a backup copy of Config.pm in the same directory? It is named ConfigDOTpm.ORIGINAL and it is owned by root.

 

I entered the text starting with $Self->{CustomerUser} = {

 

 

    # ---------------------------------------------------- #

    # data inserted by installer                           #

    # ---------------------------------------------------- #

    # $DIBI$

    $Self->{'DefaultCharset'} = 'utf-8';

 

$Self->{CustomerUser} = {                                                                                          ßThis is the first line I entered

            [ 'UserTitle',      'Title',      'title',      1, 0, 'var', '', 0 ],

            [ 'UserFirstname',  'Firstname',  'first_name', 1, 1, 'var', '', 0 ],

            [ 'UserLastname',   'Lastname',   'last_name',  1, 1, 'var', '', 0 ],

            [ 'UserLogin',      'Username',   'login',      1, 1, 'var', '', 0 ],

            [ 'UserPassword',   'Password',   'pw',         0, 0, 'var', '', 0 ],

            [ 'UserEmail',      'Email',      'email',      1, 1, 'var', '', 0 ],

 

#            [ 'UserEmail',      'Email', 'email',           1, 1, 'var', '$Env{"CGIHandle"}?Action=AgentTicketCompose&ResponseID=1&TicketID=$Data{"TicketID"}&ArticleID=$Data{"ArticleID"}', 0 ],

            [ 'UserCustomerID', 'CustomerID', 'customer_id', 0, 1, 'var', '', 0 ],

 

#            [ 'UserCustomerIDs', 'CustomerIDs', 'customer_ids', 1, 0, 'var', '', 0 ],

            [ 'UserPhone',        'Phone',       'phone',        1, 1, 'var', '', 0 ],                ß this is where I changed the mandatory flag as you suggested

            [ 'UserFax',          'Fax',         'fax',          1, 0, 'var', '', 0 ],

            [ 'UserMobile',       'Mobile',      'mobile',       1, 0, 'var', '', 0 ],

            [ 'UserStreet',       'Street',      'street',       1, 0, 'var', '', 0 ],

            [ 'UserZip',          'Zip',         'zip',          1, 0, 'var', '', 0 ],

            [ 'UserCity',         'City',        'city',         1, 0, 'var', '', 0 ],

            [ 'UserCountry',      'Country',     'country',      1, 0, 'var', '', 0 ],

            [ 'UserComment',      'Comment',     'comments',     1, 0, 'var', '', 0 ],

            [ 'ValidID',          'Valid',       'valid_id',     0, 1, 'int', '', 0 ],

        ],                                                                                                                                     ß This is the last line I entered

 

    # ---------------------------------------------------- #

    # ---------------------------------------------------- #

    #                                                      #

    #           End of your own config options!!!          #

    #                                                      #

    # ---------------------------------------------------- #

    # ---------------------------------------------------- #

 

 

Thanks for the help.

 

Daniel