Re: [otrs] Change default "Empty Answer"

On 7/18/05, Hamish wrote:

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Hello How can I change the contents of the default "empty answer" (available when zoomed in to a ticket, Compose Answer(email) * empty answer). I keep getting users sending thank-you emails back, which open up new tickets etc, I just want to add a line asking them not to do this. Thanks, H On Monday 18 July 2005 22:19, sharif islam wrote: In the admin area under Queue & Responses, you can set custom Auto Response for queues. Check AutoResponse<->Queue.

I am looking to change the "empty answer" - this is created by a human clicking on Compose Answer(email) in their ticket view. It is NOT an automated response, it is more like a template which is applied to new mail sent manually through the otrs interface. There does not seem to be a section of the admin interface that can change the default "empty answer", I do not mean the auto replies sent by otrs. Thanks, Hamish