Hi, I'm a new user of OTRS (windows version) and I write from Italy. I have a problem with sending the tickets by customers. When a client sends the alert, the system display the following error message: /"Errore: Need TicketID!"/ /ERROR: OTRS-CGI-10 Perl: 5.10.0 OS: MSWin32 Time: Mon Mar 16 12:14:06 2009 Message: Need TicketID! Traceback (2236): Module: Kernel::System::Ticket::Article::ArticleCreate (v1.185.2.2) Line: 88 Module: Kernel::Modules::CustomerTicketMessage::Run (v1.35) Line: 357 Module: Kernel::System::Web::InterfaceCustomer::Run (v1.35) Line: 857 Module: ModPerl::ROOT::ModPerl::Registry::C_3a_Programmi_OTRS_OTRS_bin_cgi_2dbin_customer_2epl::handler (unknown version) Line: 47 Module: (eval) (v1.41) Line: 204 Module: ModPerl::RegistryCooker::run (v1.41) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.41) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31/ Screenshot: http://s1.xzshare.com/432037357-problem_otrs.jpg I can not understand what is the problem ... I have not changed any essential parameter before the error. I hope you can help me. I'm waiting for your reply. Thank you Marco /P.S. I'm sorry for my bad English./