[otrs] Client includes multiple queue email addresses in email; only goes to one

A client emailed me specifically and not her Account Manager - when I didn’t respond, she then emailed me again, along with three other people within the company (and whose emails go directly into OTRS). The second email only when into my queue and attached to the original email. It didn’t go into the three other queues. Can we make OTRS create a new ticket for each queue emailed? Thanks, Leah